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Flexible in-home aged care tailored to you

In-Home Aged Care Services

Home is where the heart is, so we’re particularly passionate about our flexible in-home aged care support. Our friendly and dependable carers are experienced in assisting with daily living activities for people of all abilities, from high functioning to low capacity.

With our highly personalised care services, our clients can enjoy living at home and carers can best look after themselves and their loved ones.

If you’re looking for flexible aged care services, call us on (03) 9560 3333.


Home Care Packages

Funding aged care

Quality of aged care delivered can vary from proper management of the Home Care Package.


Flexible In-Home Aged Care

Direct care services

We know needs for care vary. Choose from our wide range of services with flexible shift options.


Commonly Asked Questions

We're here to help

We want to arm you with the right info so you can make the care choices you want.

We're Experts at In-Home Care

With over 20 years experience, we know that needs for care vary. You can pick and choose from our wide range of services, with highly flexible shift options.

At Flexi Support, there are care services 24 hours a day, 365 days of the year, with one-off, short-term, long-term and 24 hour shifts available.

Our Flexible Care services include:

  • Personal Care
  • Mental Health Support (including dementia support)
  • Help in the Home
  • Respite Care
  • Case Management

Read More Flexible Care

Home Care Packages

How do I access in-home aged care services?

  1. Through a Home Care Package
  2. Through self-funded care

What is a Home Care Package?

  • A Home Care Package is government funding that helps people aged 65 and over to live independently in their own homes. It can provide funding for services like personal care, cleaning and shopping, and more.
  • Your level of funding depends on your situation. This is assessed by the Federal Government’s Aged Care Assessment Service.
  • You may be eligible for government funded in-home aged care. To book an assessment, go to the MyAgedCare website.

Self funded aged care

  • You can fund the care you want, or for the ones you love. It’s easy to get started with Flexi Support and you can tailor any of our care services to suit you.
  • Types of in-home support includes personal care, transport, domestic assistance, meal preparation, respite care and more. We can be as involved or hands-off as you want.

Email Us for a Brochure


Caregivers need a break too. Our flexible direct care services and 24/7 shift options are perfect for those looking for respite care.

Flexible In-Home Aged Care

Whether you need basic or high-level specialised in-home aged care, we prioritise only the highest quality service for our clients. To do this, we have:

Multicultural and diverse carers

We understand the nuances of care needs across different cultural backgrounds.

Over 20 years experience in care

We look after people of all abilities, from high functioning to low capacity.

Flexible direct care services

You can individually tailor our direct care services. Also, we can integrate with any providers for highly specialised care.

Honest and transparent communication

You know exactly how many case management and direct care hours you will receive, and all costs before you commit to using our services.

Not sure where to start?

Contact our support team. We’ll work with you to get the care you want.

Call us on (03) 9560 3333

Email us

In-Home Aged Care

Commonly Asked Questions

Q: How do I get a Home Care Package?

  1. Arrange an assessment with MyAgedCare.
  2. After the assessment, you’ll receive a letter outlining the Home Care Package you’ve been approved for.
  3. You choose a provider to deliver your Home Care Package. Once chosen, you’ll sign a service agreement with them. This will authorise the money to be paid to the provider for your care services.
  4. Flexi Support carers will be as involved or hands-off as you want. You have control and flexibility with how to spend your Home Care Package budget.

Q: Can I move to other providers?

Yes, you can move your package to any other providers, anytime you want.

When contacting providers, it’s worth considering:

  1. Your current and future goals
  2. Flexibility for unexpected changes
  3. Your care needs
  4. Your budget
  5. Whether you want a provider that offers in-home and/or residential care

Flexi Support provides high quality in-home care services so our clients can enjoy living at home.

To switch providers, you’ll have to notify your existing provider, notify MyAgedCare and then sign a new service agreement. We can assist you with the process if you wish.

Q: I already have a provider, but can I get services from Flexi Support?

Yes, absolutely. You can contact your Case Manager to liaise with Flexi Support for additional care shifts. You have access to all of our direct care and case management services on a one-off, short-term or long-term basis. We’ll happily integrate with your existing care.

Get started today

What Care Services Are You Looking For?