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Flexible in-home care with an approved NDIS provider

NDIS and Disability Care Services

Navigating NDIS can feel like a minefield of jargon. But you’re not alone, we’re here to help get you started with NDIS today. Each person is different, so we’ll support you every step of the way to get the services you need.

Our support team is available to answer your questions.
Call us on (03) 9560 3333


Make the Most of NDIS

Support Coordination

Our Support Coordinators aim to compliment your life and help put your NDIS plan into action.


Flexible Care

Flexible NDIS provider

Flexi Support are a registered NDIS provider. Choose from our wide range of care services.


Commonly Asked Questions

You're Not Alone

NDIS can be confusing. We’ve answered the most common questions to help you get started.

We're an Approved NDIS provider

Flexi Support is a registered NDIS provider. You can pick and choose from our wide range of care services to be as involved or hands-off as you want.

We’re big believers in personalised care that empowers our clients to make the most of life at home and in the community.

Our NDIS Flexible Care services include:

  • Personal Care
  • Mental Health Support
  • Help in the Home
  • Community Access
  • Support Coordination

Read More Flexible Care

Make the Most of NDIS

Make the most of NDIS

If you have an NDIS plan that includes “Coordination of Supports”, you can enlist a Support Coordinator to help you. The role of a Support Coordinator is to connect you to appropriate services in the community. Our Support Coordinators aim to compliment your life and help put your NDIS plan into action.

Read More Support Coordination


The broad scope of NDIS funding can be extremely hard to navigate. Many people find NDIS terminology very confusing. But luckily, you’re not alone. If you need to link multiple care services or find proper support to manage NDIS funds, our Support Coordinators can help.

Flexible NDIS Home Care

Whether you’re transitioning to NDIS, or accessing care funding for the first time, we’re here to support you with the highest quality care. To do this, we have:

Multicultural and diverse carers

We understand the nuances of care needs across different cultural backgrounds.

24-hour, 7-days a week shifts

Care shifts are available to all clients on a one-off, emergency, short-term or long-term basis.

Over 20 years experience in care

We look after people of all ages and abilities, from children to elderly, from high functioning to low capacity.

Expertise in NDIS pathways

We’re here to help you navigate the confusing jargon and paperwork to better access to the services you need.

Flexible direct care services

You can individually tailor our direct care services. Also, we can integrate with any providers for highly specialised care.

Honest and transparent communication

We prioritise quality care first and foremost, which means we’ll always offer all options to all our clients and explain costs prior.

Need more information?

Contact our support team, we’re happy to answer any of your NDIS questions.

Call us on (03) 9560 3333

Email us

Commonly Asked Questions for NDIS

Q: How are my NDIS funds managed?

Once you’re given your NDIS plan, proper money management is vital so you don’t run out of funds for services.

There are 3 ways you can manage your funds:

  1. Self manage (highest difficulty): you do it all yourself.
  2. Plan Managed (medium difficulty): you authorise an NDIA-approved accountant to pay invoices on your behalf.
  3. NDIA Managed (lowest difficulty): approved providers claim directly through the NDIA portal.

Your best option depends on your circumstances and how your NDIS funds have been allocated. If you’re unsure of your options, ask us today.

Q: How do I find a service provider?

Finding a provider is in your hands. This is a huge positive for choice and control, but it can be daunting knowing where to begin. One place to start is chatting with friends and family for service recommendations.

In our experience, most people need more than just one type of care service. Finding multiple providers, negotiating costs and coordinating different services can get confusing and time consuming. A Support Coordinator can alleviate the workload to better connect you with the services you need. But accessing this service depends on how your NDIS funds have been allocated. If you’re unsure, we can help look at your NDIS plan to see if this option is available for you.

Q: Do I have to stay with one service provider?

No, you can pick any providers that suit you best. This can include personal care, help at home, respite care, Support Coordination and more. You can shop around, use different providers, and change services and providers at any time.

With our range of care services and flexible shift options, we can integrate effortlessly with any providers and services you have.

Q: What is Support Coordination?

Support Coordination means that help is available to help you navigate the NDIS, so that you or your loved ones can get as much value from the NDIS as possible. This comes in the form of a NDIS plan Support Coordinator.

Most NDIS participants have funding for Support Coordination under the Capacity Building Category. You have choice and control to change Support Coordinators any time you wish to do so.

Get started today

What Care Services Are You Looking For?